Communication skill training with role-playing, observing, and giving feedback with the reflection tool. To following steps are practiced:

a. introduction phase

b. retrieval investigation

c. explain what the main problem is (Ask me 3- What is my main problem?)

d. what does the patient need to know (Ask me 3 – What do I need to do?)

e. explain why it is important for the request for help. (Ask me 3 – Why is it important for me to do this?)

f. teach-back and last questions